What happens in debt management?

My journey

I am not a financial adviser and I can’t give you debt counselling or specific financial advise, but I can tell you what happened on my journey with CAP. I hope that by being honest and open with you about this, that it will make the whole thing less scary and encourage you to get help if you need it!

If you get debt advice and a debt counsellor, remember – their advice will be tailored to your situation and circumstances.

Firstly, I received a home visit from a CAP debt manager. She went through all my paperwork and helped me prioritise my bills and debts. I cannot lie – it felt quite invasive having someone I barely knew going through my bank statements, my income and expenditure. It is important to remember though that the only way that you will get out of debt successfully is if you work with your counsellor and don’t hide anything from them. It is also really important that you follow their instructions and do what they say.

We looked at any expenses I could cut down on, such as an unused gym membership and meal planning instead of always buying ready or processed meals.

She went away and CAP drew up a new, very extensive and detailed budget for me. They negotiated with my creditors on my behalf and tried to stop unfair interest and charges where they could.

I continued to pay my bills as usual, but I also set up a regular payment to my CAP Account. This is an account that CAP managed for me. From the money that was paid into it by me, CAP distributed it to my creditors on my behalf. If I ever received extra income, I put it in that account and CAP were able to pay extra and clear my debts sooner.

debt counselling

Are there any positives of being in debt counselling and management?

My favourite part of this service (apart from them helping me get out of debt) was that I didn’t have to deal with any of my creditors. Any post came for me, I popped it into a pre-paid envelope and it went off to CAP for them to deal with. If I received any calls, I pointed them in CAP’s direction as well. They made the whole process of being in, and getting out of debt, a lot less painful. It was good to have someone to talk to and I always felt looked after. Getting help isn’t a sign of weakness – admitting you need it is a sign of strength! I truly believe that I would still be struggling along if it wasn’t for admitting I needed help and going out and getting it.

What about severe debt?

If you are in severe debt, your debt counsellor can go through insolvency options with you, such as petitioning for bankruptcy. They may even be able to help you fill out the forms and attend court with you. Clearly the majority of people would rather avoid this situation, but your debt counsellor will advise you on what is best for your circumstances.


Getting debt counselling was one of the best things I ever did. It was scary, emotional, and exhausting. I worried I had made the right decision the whole way through, but I now know it was the best thing. I am finally on top of my finances. I know what’s coming in, and what’s going out. I’m not too scared to check my bank balance or open bills.

I really did beat debt and I want to help you get to that stage too. Like when you have an electric problem, you’d call an electrician, you shouldn’t be afraid to call in the professionals.


2 thoughts on “What happens in debt management?

  1. You don’t have to go to court any more to go bankrupt – it’s all done online since April 2016. It’s a much better system and people are finding it much more friendly.

    Also if you owe under £20,000 and you are renting, then you may be able to get a Debt Relief Order which is cheaper, simpler and quicker then bankruptcy at wiping out all your debts with no monthly payments at all. See http://debtcamel.co.uk/debt-options/dro/ for more details

    • VE says:

      That’s really helpful information! Thanks! Thankfully I never had to go bankrupt but I know people who have had to and I saw how hard it was for them in the old system.

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